All our products are custom-made by hand, which means refunds are generally not offered. Refunds or replacements are only eligible under the following conditions:

• No refunds for change of mind.

• The item has a manufacturing defect.

• An incorrect personalization was processed.

• The item arrived damaged (must be supported by an unboxing video).

• Refunds are issued only after inspection and approval.

• Processing time: may take up to 20 days.

Please note: Because our products are handcrafted, you may notice subtle variations or natural markings. These are valued characteristics that make your product authentically yours.